Refund & Cancellation Policy

1. Purpose & Fair Dealing Commitment

At WEAVEWELL INDUSTRIES LIMITED (trading as Masanawa, RC-7135081, TIN: 31520597-0001), our engineering operations are built on trust, transparency, and deliverable-linked accountability. Because custom software engineering involves dedicated technical resource allocation, this Refund & Cancellation Policy clarifies how milestone cancellations, revisions, and refunds are administered fairly for all parties.

2. Milestone Billing & Progress Protection

To protect both clients and our engineering teams, large-scale projects are subdivided into distinct milestones (e.g. Milestone 1: Technical Architecture & Wireframes; Milestone 2: Core Backend Engine; Milestone 3: Staging Prototype; Milestone 4: Production Release).

• Deposit Retainers: The initial commitment deposit reserves dedicated senior engineering talent for your project. If an engagement is cancelled by the Client in writing prior to the commencement of any architectural or engineering work, the deposit is refunded in full, less any nominal merchant processing fees.
• Active Milestone Sprints: Once a sprint phase commences, engineering hours and infrastructure resources are actively consumed. In the event of early termination during an active sprint, the Client is responsible solely for the pro-rata portion of work delivered up to the official termination notice date. Any unearned balance of funds held on account is refunded to the original payment source.
• Completed & Accepted Milestones: Once a milestone deliverable is inspected, approved, or deployed following the designated Acceptance Window, the corresponding milestone payment is considered fully earned and non-refundable.

3. Deliverable Acceptance & Revision Guarantee

We do not expect clients to accept defective or non-conforming deliverables:

• Ten-Day Inspection Window: Upon notification that a staging build is available, the Client has ten (10) business days to evaluate the software against agreed SOW specifications.
• Mandatory Cure Period: If any feature fails to function as specified in the SOW, the Client must submit itemized written feedback. Masanawa will promptly remediate all identified non-conformities within ten (10) business days at zero additional charge.
• Non-Performance Remedy: If after two (2) cure cycles Masanawa is unable to satisfy the technical acceptance criteria defined in the SOW for that milestone, the Client may elect to cancel that milestone and receive a full refund for that specific milestone's fee.

4. Dedicated Engineering Squad Retainers

For ongoing dedicated squad retainers (billed on a 30-day recurring cadence):

• Retainers may be cancelled or modified by providing thirty (30) days written notice prior to the start of the next billing cycle.
• Retainer payments for the currently active 30-day sprint cycle are non-refundable as engineering squads are exclusively reserved and committed for that period.

5. Refund Processing Timelines & Methods

Approved refunds are processed within five (5) to ten (10) business days following mutual written execution of a Termination Addendum. Refunds are returned strictly to the original funding source:

• Card Payments: Recredited directly to the original Visa, Mastercard, or American Express card via the processing payment gateway.
• Bank Wire / Transfer: Recredited via ACH, SEPA, NIBSS, or SWIFT wire transfer to the verified corporate bank account that originated the payment.

6. Dispute Resolution & Friendly Communication

We are proud of our 99.4% client satisfaction record. Before filing any chargeback or formal claim with a card network or financial institution, clients agree to contact our Executive Billing Desk to resolve any commercial misunderstanding amicably.

7. Billing & Refund Contact Information

To submit a cancellation notice or inquiry regarding this policy, contact:

Executive Billing Desk
WEAVEWELL INDUSTRIES LIMITED (RC-7135081)
Email: [email protected] · Support: [email protected]
Phone: +234 (0) 701 010 2053 / +234 (0) 704 334 3428
Registered Office: No 17, Mangal Plaza, Opposite Kofar Kwaya Underpass, Katsina, Katsina State, Nigeria
Operations Office: No 1 Kaita Kambarawa, Kwado Area, Katsina, Katsina State, Nigeria